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FAQ
1. What is the eIDAS Regulation?
Regulation (EU) No 910/2014 (the eIDAS Regulation) went into force on 1 July, 2016 having 'direct effect'-in other words, being mandatory and wholly adopted in all EU member states, with precedent over any conflicting national laws. It replaces the eSignature Directive (1999/93/EC) and establishes an EU-wide legal framework for electronic signatures and a range of newly defined electronic "trust services".
2. What is a EU Qualified Electronic Signature?
A Qualified Electronic Signature (QeS) is the only electronic signature type to have special legal status in EU member states, being the legal equivalent of a hand written signature. It is a specific type of electronic signature that is based on a qualified certificate issued within a Qualified Signature Creation Device (QSCD) - usually a USB token or Smart Card by a Qualified - Trust Service Provider (QTSP), that is on the EU Trusted List (ETL) and certified by an EU member state. The QTP verifies the identity of the signer and vouches the authenticity of the resulting signature.
3. What is a Remote EU Qualified Electronic Signature?
A remote QeS has the same characteristics and legal value as a QeS but is generated and stored on a Remote QSCD hosted and operated by a QTSP. Its main difference and competitive advantage are that the user is able to sign electronically on any device, any time without the need to carry with him a QSCD. Access to the remote QeS requires user name, password and OTP.
4. What is a qualified signature creation device (QSCD)?
Qualified Signature Creation Device means an electronic signature creation device that meets the requirements laid down in Annex II of eIDAS Regulation. This can be either a Local QSCD of a type of smart card or USB token or a Remote QSCD of a type of central server signing module.
5. What is a Qualified Trust Service Provider (QTSP)?
Qualified Trust Service Provider (QTSP) means a Trust Service Provider who provides one or more qualified trust services and is granted the qualified status by the Supervisory Body.
6. What is the AQS Portal?
The AQS Portal is a portal from which you can request and manage your certificate applications for Remote EU Qualified Certificates.
7. How can I request a EU Qualified certificate for remote electronic signatures?
First you need to "Sign Up" and create an account to the ADACOM QUALIFIED SERVICES Portal. Then you can request a New Certificate Application according to the type of EU Qualified Certificate you want.
8. How can I buy a Remote EU Qualified Certificate for electronic signatures?
You can contact lra@adacom.com or you can buy online through the https://eshop.adacom.com
9. Which are the required validation documents for issuing a Remote EU Qualified Certificate for electronic signatures?
Depends on the certificate type you request.
If it is a Natural Person EU Qualified Certificate for electronic signatures you need to provide the following dully certified or notarized documents:
- a signed Certificate Application for Natural Person
- a copy of Natural Person ID or Passport
- a signed Certificate Application for Natural Person associated with Legal Person
- a copy of Natural Person ID or Passport
- a copy of authorized representative ID or Passport
- a copy of representative's authorization to represent the Legal Person
- a copy of affiliation of the Natural Person to the Legal Person
- a copy of Organizational documents evidencing the official registration, the existence and operation of the Legal person
10. What is the procedure for issuing an EU Qualified certificate for electronic signatures?
The following procedure explains a typical issuance of an EU Remote Qualified Certificate:
- Sign Up on the AQS Portal
- Online Certificate Enrollment Application
- Physical validation of the Natural Person and/or Legal Person representative identities
- Fill in and sign the relevant Application Form
- Organizations and Authorization documents in case of Legal Person
- Delivery of the aforementioned documents to an ADACOM's RA or an LRA's authorized employee
- Approval of Certificate Application
- Online Certificate issuance
11. How many EU Qualified Certificates for electronic signatures can I issue?
Depends on the certificate type you request:
- If it is a Natural Person EU Qualified Certificate for electronic signatures you can have only one
- If it is a Natural Person associated with Legal Person EU Qualified Certificate for electronic signatures you can have only one for each Legal Person association
12. How can I revoke a Remote EU Qualified Certificate?
You can revoke your Remote EU Qualified Certificate directly through the Portal or by communicating with ADACOM RA representative. The revocation will automatically delete your QeS remote account.
13. Do I need any specific software or hardware?
Besides a smartphone there is no need to maintain any special Hardware or Software in order to issue and use your Remote QeS.
14. What documents are supported?
By using the portal you can sign any of the following types of documents: .doc, .docx, .pdf, .xls, .xlsx, .txt, and more. Word and Excel are automatically converted to PDF format.
15. Which browser should I use?
ADACOM Remote EU Qualified signature is designed to be compatible with any browser.
16. Can I load my files from the cloud storage service, or do I need to have them stored on my computer hard disk?
For the moment only locally stored documents are supported.
17. Can I add personal graphical signature features and set signature's appearance?
ADACOM Remote EU Qualified signature provides you the following features:
- Drag and resize the location of the signature on the page
- Set signature's appearance, such as graphical signature, name, title, date & time etc.
- Add personal graphical signatures by sketching (fingers, mouse), typing (using a variety of fonts) or uploading (from local device/computer).
18. What is the OTP?
OTP stands for One Time Password. In order to ensure the access to your QeS private key our system requires in addition to username and password an additional layer of security that it is provided with the OTP mechanism.
19. What is the difference between AQS Portal password and QeS password?
AQS Portal password is used to access the portal for managing your QeS certificates and applications. QeS password is used along with an OTP for electronic signatures with the specific QeS. Every Remote QeS has its unique username and password which are different from the AQS Portal username and password.
20. What if I forgot my AQS Portal password?
For security and privacy issues AQS Portal does not allow restore of your AQS Portal password. In case of password forgotten you can contact ADACOM support.
21. What if I forgot my QeS password?
For security and privacy issues AQS Portal does not allow restore of your QeS password. In case of password forgotten you must contact ADACOM support immediately to proceed with the revocation of your QeS and issue a new QeS.
22. What if I lost or initialize my smartphone?
For security and privacy issues AQS Portal does not allow restore of your OTP. In case of OTP lost you must contact ADACOM support immediately to proceed with the revocation of your QeS and issue a new QeS.
23. Can I share a document with another recipient?
AQS Portal do not provide a document sharing mechanism. To share a document with other recipient you must do it with other means.
24. Can I perform high performance bulk signing using the Remote EU Qualified signature?
AQS Portal do not provide a bulk signing mechanism.
