Digital ID Center

Revoke a Digital ID

To revoke your Digital ID, you must first find it by searching on the name or e-mail address. You cannot use wildcard characters.
Please read the Relying Party Agreement below before starting your search. When you click the SEARCH button, you accept the terms of the Relying Party Agreement.

Relying Party Agreement:

1.	General Terms
Present General Terms and Conditions describe main policies and practices followed by ADACOM and provided in CP, CPS and ADACOM DS (e.g. Disclosure Statement) for Qualified Electronic Signatures and Qualified Electronic Seals.
1.1 The Terms and Conditions govern Subscribers' use of the Certificates and constitute a legally binding contract between Subscriber and ADACOM.
1.2 The Subscriber has to be familiar with and accept the Terms and Conditions.
1.3 ADACOM has the right to amend the Terms and Conditions at any time should ADACOM have a justified need for such amendments. Information on the amendments will be published on the website. https://pki.adacom.com/en/terms-and-conditions
1.4 The Subscriber can apply for:
1.4.1 EU Qualified Electronic Signatures only personally, except in case the Subscriber is a legal person and the Subject is a natural person associated with the legal person.
1.4.2 EU Qualified Electronic Seals though the natural person representing the legal person to whom the Qualified Certificate for the Qualified Electronic Seal is provided.

2. Certificate Acceptance
2.1 Upon submitting an application for a Certificate, the Subscriber confirms that he/she is familiar with and accepts the Terms and Conditions. 
The following conduct constitutes Certificate acceptance for EU Qualified Electronic Signatures and EU Qualified Electronic Seals:
•	Downloading the Certificate constitutes the Subscriber’s acceptance of the Certificate
•	Failure of the Subscriber to object to the Certificate or its content within 24 hours from downloading it, constitutes Certificate acceptance. 
2.2 If the Certificate re-key is performed the Subscriber confirms that he/she has read and agrees to the Terms and Conditions.
2.3 Certificate Type, Validation Procedures and Usage

Certificate Type	Usage	Certification Policy Applied and Published
Qualified Electronic Signatures compliant with eIDAS.	Data in electronic form which is attached to or logically associated with other data in electronic form and which is used by the signatory to sign
	ADACOM Certification Practice Statement for Qualified Electronic Signatures and Qualified Electronic Seals , published https://pki.adacom.com/cps

ETSI EN 319 411-2 Policy: QCP-n-qscd
Qualified Electronic Seals compliant with eIDAS.	Data in electronic form, which is attached to or logically associated with other data in electronic form to ensure the latter’s origin and integrity.	ADACOM Certification Practice Statement for Qualified Electronic Signatures and Qualified Electronic Seals , published https://pki.adacom.com/cps

ETSI EN 319 411-2 Policy: QCP-l-qscd

3. Prohibitions of use
3.1 The use of the Subscriber´s Certificates is prohibited for any of the following purposes:
3.1.1	unlawful activity (including cyber-attacks and attempt to infringe the Certificate;
3.1.2	issuance of new Certificates and information regarding Certificate validity;
3.1.3	enabling other parties to use the Subscriber’s Private Key;
3.1.4	enabling the Certificate issued for electronic signing to be used in an automated way;
3.1.5	using the Certificate issued for electronic signing for signing documents which can bring about unwanted consequences (including signing such documents for testing purposes).

4. Reliance Limits
4.1 Certificates become valid as of the date specified in the Certificate.
4.2 The validity of the Certificate expires on the date of expiry indicated in the Certificate or if the Certificate is revoked.
4.3 Audit logs are retained on-site for no less than two (2) months. Physical or digital archive records regarding Certificate applications, registration information and requests or applications for suspension, termination of suspension and revocation are retained for at least seven (7) years after the expiry of the relevant Certificate.

5. Subscriber's Rights and Obligations
5.1 The Subscriber has the right to submit an application for issuing a Certificate
5.2 The Subscriber is obligated to:
5.2.1 accept the Terms and Conditions;
5.2.2 adhere to the requirements provided by ADACOM;
5.2.3 submit accurate, true and complete information in relation to the issuance of the Certificate ;
5.2.4 not to continue with the Certificate issuance procedure, if the Subscriber not legally eligible to do so, and/or you is not an adult;
5.2.5 ensure that Subscriber´s Private Key is used under his/her control and exercise reasonable care to avoid unauthorized use of it;
5.2.6 use his/her Private Key and Certificate in accordance with Terms and Conditions, including applicable agreements set out in Section 9, and the laws of Greece and European Union;
5.2.7 notify ADACOM of the correct details during a reasonable time, in case of a change in his/her personal details or of the legal person’s details and of the identity of the natural person representing it  or of any  inaccuracy or to the Certificate content;
5.2.8 immediately inform ADACOM of a possibility of unauthorised use of his/her Private Key or if his/her Private Key has been lost, stolen, potentially compromised or if control over his/her Private Key has been lost due compromise of activation data (e.g. PIN code) or other reasons and immediately revoke his/her Certificate; 
5.2.9 not to continue using the private key if the Certificate has been revoked or the CA has been compromised;

6. ADACOM's Rights and Obligations
ADACOM is obligated to:
6.1 supply certification service in accordance with the applicable agreements set out in art 9 and relevant legislation;
6.2 keep account of the certificates issued by it and of their validity;
6.3 provide security with its internal security procedures;
6.4 provide the possibility to check the validity of certificates 24 hours a day;
6.5 provide the certification keys are protected by hardware security modules (i.e. HSM) and are under sole control of  ADACOM;
6.6 provide the certification keys used in the supply of the certification service are activated on the basis of shared control.
6.7 publish the Certificates it issues at its website, at https://pki.adacom.com/repository, in order for a third party to be able to search it
6.8 keep records related to the Certificate applications submitted, the relative Certification Authority’s event logs,  as well as the Certificate,  safely for seven (7) years, after the revocation or expiration day of the Certificate.

7.  Certificate Status Checking Obligations of Relying Parties
7.1 A Relying Party studies the risks and liabilities related to acceptance of the Certificate. The risks and liabilities have been set out in the CPS and the CP. A Relying Part acknowledges that he/she has access to sufficient information to ensure that he/she can make an informed decision as to the extent to which he/she will chose to rely on the information in a Qualified Certificate. For more educational material, see the tutorial contained in ADACOM‟s repository at https://pki.adacom.com/repository. A RELYING PARTY IS RESPONSIBLE FOR DECIDING WHETHER OR NOT TO RELY ON THE INFORMATION IN A QUALIFIED CERTIFICATE. 
7.2 A Relying Party acknowledges and agrees that his/her use of ADACOM’s Repository and his/her reliance on any Qualified Certificate shall be governed by ADACOM’s applicable Certification Practice Statement (hereafter referred to as the "CPS") as amended from time to time, which is incorporated by reference into this Agreement. The applicable CPS is published on the Internet in the Repository at https://www.ADACOM.com/repository/CPS and is available via Email by sending a request to: cps-requests@adacom.com. Amendments to the applicable CPS are also posted in ADACOM‟s Repository at https://pki.adacom.com/repository. 
7.3 If not enough evidence is enclosed to the Certificate or Electronic Signature with regard to the validity of the Certificate a Relying Party verifies the validity, suspension or revocation of the Qualified Certificate using current revocation status information prior to relying on a Signature or Seal created with a private key corresponding to a public key contained in a Qualified Certificate on the basis of certificate validation services offered by ADACOM at the time of using the Certificate or affixing a Qualified Electronic Signature. A method by which you may check Certificate status is by consulting the most recent Certificate Revocation List from the Certification Authority that issued the digital certificate on which you wish to rely. 
7.4 A Relying Party follows the limitations stated within the Certificate and makes sure that the transaction to be accepted corresponds to the CPS and CP. Generally:  Qualified Certificates shall be used only to the extent use is consistent with applicable law. Qualified certificates are not designed, intended, or authorized for use or resale as control equipment in hazardous circumstances or for uses requiring fail-safe performance such as the operation of nuclear facilities, aircraft navigation or communication systems, air traffic control systems, or weapons control systems, where failure could lead directly to death, personal injury, or severe environmental damage.
7.5 ADACOM ensures the availability of Certificate Status Services 24 hours a day, 7 days a week with a minimum of 99% availability overall per year with a scheduled downtime that does not exceed 0.4% annually.
7.6   ADACOM offers OCSP service for checking Certificate status. Service is accessible over HTTP protocol.
7.7 A Relying Party verifies the validity of the Certificate by checking Certificates validity against OCSP.   ADACOM offers OCSP with following checking availability:
•	An OCSP service is free of charge and publicly accessible at http://ocsp.adacom.com
•	The URL of the OCSP service is included in the certificate on the Authority Information Access (AIA) field in accordance with the Certificate Profile.

8. Limited Warranty and Disclaimer/Limitation of Liability.
8.1 The Subscriber and Subject is solely responsible for the maintenance of his/her Private Key.
8.2 The Subscriber and Subject is solely and fully responsible for any consequences of using their Certificates both during and after the validity of the Certificates.
8.3 The Subscriber and Subject is solely liable for any damage caused due to failure or undue performance of his/her obligations specified in the Terms and Conditions and/or the laws European Union.
8.4 The Subscriber and Subject is aware that Electronic Signatures given on the basis of expired or revoked Certificates are invalid.
8.5 ADACOM ensures that:
•	the certification service is provided in accordance with CPS, CP and the relevant legislation of European Union;
•	the CA certification keys are protected by hardware security modules (HSM) and are under sole control of ADACOM;
•	the certification keys used to provide the certification service are activated on the basis of shared control;
•	it has compulsory insurance contracts covering all ADACOM trust services to ensure compensation for damages caused by ADACOM’s breach of obligations;
•	it informs all Subscribers and Subjects before ADACOM terminates service of Certificates and maintains the documentation related to the terminated service of Certificates and information needed according to the process set out in CPS.
8.6 ADACOM is not liable for the secrecy of the Private Keys of the Subjects; any misuse of the Certificates or inadequate checks of the Certificates or for the wrong decisions of a Relying Party or any consequences due to error or omission in Certificate validation checks; the non-performance of its obligations if such non-performance is due to faults or security problems of the supervisory body, the data protection supervision authority, Trusted List or any other public authority; the failure to perform if such failure is occasioned by force majeure.
8.7 AS STATED IN THE CPS, ADACOM PROVIDES LIMITED WARRANTIES AND DISCLAIMS ALL OTHER WARANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, LIMITS LIABILITY, AND EXCLUDES ALL LIABILITY FOR ANY LOSS OF PROFITS, LOSS OF DATA, OR OTHER INDIRECT, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM OR IN CONNECTION WITH THE USE, DELIVERY, LICENSE, PERFORMANCE, NONPERFORMANCE, OR UNAVAILABILITY OF CERTIFICATES, ELECTRONIC SIGNATURES, OR ANY OTHER TRANSACTIONS OR SERVICES OFFERED OR CONTEMPLATED HEREIN, EVEN IF ADACOM HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT WILL THE AGGREGATE LIABILITY OF ADACOM S.A. TO ALL PARTIES (INCLUDING YOU) EXCEED THE APPLICABLE LIABILITY CAP FOR SUCH QUALIFIED CERTIFICATE SET FORTH, BELOW. THE COMBINED AGGREGATE LIABILITY OF ADACOM TO ANY AND ALL PERSONS CONCERNING A SPECIFIC QUALIFIED CERTIFICATE SHALL BE LIMITED TO AN AMOUNT NOT TO EXCEED THE 3.000,00 EUROS FOR THE AGGREGATE OF ALL EU QUALIFIED CERTIFICATES AND TRANSACTIONS RELATED TO SUCH QUALIFIED CERTIFICATE. 
8.8 SUBCRIBERS, SUBJECTS AND RELYING PARTIES ARE HEREBY NOTIFIED OF THE POSSIBILITY OF THEFT OR OTHER FORM OF COMPROMISE OF A PRIVATE KEY CORRESPONDING TO A PUBLIC KEY CONTAINED IN A QUALIFIED CERTIFICATE, WHICH MAY OR MAY NOT BE DETECTED, AND OF THE POSSIBILITY OF USE OF A STOLEN OR COMPROMISED KEY TO FORGE A SIGNATURE TO A DOCUMENT.

9.  Applicable Agreements, Policies, CP, CPS.
Relevant agreements, policies and practice statements related to Terms and Conditions for use of Certificates are:
9.1 Symantec Certificate Policy, published at https://pki.adacom.com/repository/en/CP;
9.2 ADACOM Certification Practice Statement, for EU Qualified Certificates for Electronic Signatures and Electronic Seals published at: https://pki.adacom.com/repository/en/CPS
9.3 Certificate and OCSP Profiles for EU Qualified Electronic Signatures and EU Qualified Electronic Seals, published at: https://pki.adacom.com/repository/en/profiles and specifally :
•	Policy for Class 2 Certificate: Symantec/pki/policies/stn-cp/class2 (2.16.840.1.113733.1.7.23.2)
•	Policy for EU qualified certificate issued to a natural person where the private key and the related certificate reside on a QSCD  (0.4.0.194112.1.2)
•	Policy for EU qualified certificate issued to a legal person where the private key and the related certificate reside on a QSCD (0.4.0.194112.1.3)
9.4 Privacy Policy published at: https://pki.adacom.com/repository/en/data-protection
9.5 Current versions of all applicable documents are publicly available in the ADACOM repository https://pki.adacom.com/repository

10. Privacy Policy and Confidentiality
10.1 ADACOM follows the Privacy Policy, provided in the ADACOM repository https://pki.adacom.com/repository/en/data-protection and all legal acts of European Union, when handling personal information and logging information.
10.2 All information that has become known while providing services and that is not intended for disclosure (e.g. information that had been known to ADACOM because of operating and providing Trust Services) is confidential. The Subscriber has the right to obtain information from ADACOM about him/herself pursuant to the law.
10.3 ADACOM secures confidential information and information intended for internal use from compromise and refrains from disclosing it to third parties by implementing different security controls.
10.4 ADACOM has the right to disclose information about the Subscriber or Subject to a third party who pursuant to relevant laws and legal acts is entitled to receive such information.
10.5 Additionally, non-personalized statistical data about ADACOM’s services is also considered public information.  ADACOM may publish non-personalized statistical data about its services.

11. Refund Policy
11.1 In case the sale of the Certificate is effected via the internet or a phone call the Subscriber has the right, under Article 4 § 10 of L. 2251/1994, as amended, to withdraw from the sales contract without stating the rea-sons within an exclusive time limit of fourteen (14) calendar days from the date of purchase. The exercise of this right shall be made in writing by the Subscriber to ADACOM, sending an email to qc@adacom.com. Subse-quently, and following communication, ADACOM is obliged to repay the money corresponding to the value of the sales contract to the Subscriber and the Subscriber is not entitled to use the Certificate. After that period, the right of withdrawal expires and ADACOM has no further obligation for the above cause.
11.2 Subject to s.11.1 ADACOM handles refund case-by-case.

12. Applicable law, complaints and dispute resolution.
12.1 Any disputes related to the trust services provided under these terms shall be governed in all respects by and construed in accordance with the laws of Greece excluding its conflict of laws rules, and European Union as the location where ADACOM is registered as a CA. The United Nations Convention on Contracts for the International Sale of Goods shall not apply to this Agreement.  
12.2 To the extent permitted by law, before any dispute resolution mechanism may  be invoked with respect to a dispute involving any aspect of ADACOM’s trust services, the Subscriber or other party must notify ADACOM, and any other party to the dispute of any claim or complaint not later than 30 calendar days after the detection of the basis of the claim, unless otherwise provided by law. If the dispute is not resolved within sixty (60) days after the initial notice, then a party may seek legal resolution. All parties agree that the courts of Athens, Greece, shall have exclusive jurisdiction and venue for hearing and resolving any dispute regarding the interpretation and execution of these terms and the provision of ADACOM’s services.
12.3 The Subscriber or other party can submit their claim or complaint on the following email:  info@adacom.com
12.4 All dispute requests should be sent to contact information provided in these Terms and Conditions.

13. ADACOM and Repository Licenses, Trust Marks and Audit
13.1 ADACOM S.A. is a Qualified Trust Service Provider and is granted the qualified status by a supervisory body and is listed in the EU Trusted List for Certification Service Providers, following the submission of a conformity assessment report by an accredited Conformity Assessment Body.
13.2 ADACOM’s Trusted Services for EU Qualified Electronic Signatures and EU Qualified Electronic Seals are register at Hellenic Telecommunication & Post Commission (E.E.T.T.) Trusted List of Qualified Trust Service Providers: http://www.eett.gr/opencms/opencms/EETT_EN/Electronic_Communications/DigitalSignatures/TrustedList.html. The prerequisite requirement of this registration is in compliance with applicable regulations and standards.
13.3 The Conformity Assessment Body is accredited in accordance with Regulation (EC) No 765/2008 as competent to carry out conformity assessment of the Qualified Trust Service Provider and qualified Trust Services it provides.
13.4 Audit conclusions or certificates, which are based on audit results of the conformity assessment conducted pursuant to the eIDAS Regulation, corresponding legislation and standards are published on ADACOM’s website. https://pki.adacom.com/repository/en/audit.

14. Contact Information.
14.1 Qualified Trust Service Provider 
ADACOM SA
190, Syngrou Ave
176 73 Athens, Greece
(Mon-Fri 9.00 a.m. - 5.00 p.m. Eastern European Time)
http://www.adacom.com
Phone +.30 210 95 77 255 
Fax +30 210 95 77 430
E-mail: info@adacom.com
14.2 The applications for revoking Certificates are accepted 8/5 via phone, FAX and email and 24/7 via self-service web portal.
14.3 Website Information and contact details of the self-service web portal is available on https://pki.adacom.com/repository/en/revocation.

15. Validity of Terms and Conditions
If any provision of these Terms and Conditions, or the application thereof, is for any reason and to any extent found to be invalid or unenforceable, the remainder (and the application of the invalid or unenforceable provision to other persons or circumstances) shall not be affected by such finding of invalidity or unenforceability, and shall be interpreted in a manner that shall reasonably carry out the intent of the parties.

Digital ID Services

Revoke a Digital ID